Last updated: July 31, 2026
Processing times
Over-the-counter orders placed before 2:00 PM ET on a business day are usually dispatched the same day. Prescription orders are dispatched once our pharmacy team has verified your prescription, which normally takes a few business hours but can take longer if we need to contact your prescriber.
Delivery options and cost
| Service | Typical transit | Cost |
|---|---|---|
| Standard | 3–7 business days | Flat rate, free over the threshold shown at checkout |
| Expedited | 2–3 business days | Calculated at checkout |
| Overnight | Next business day if ordered before cut-off | Calculated at checkout |
| Cold chain | Overnight only | Includes insulated packaging and coolant |
Transit times are estimates from the carrier and start after dispatch, not at the moment you order. Weekends and public holidays are not business days.
Discreet packaging
Every order ships in plain outer packaging with no indication of the contents. The sender appears as our fulfilment name only.
Temperature-sensitive items
Refrigerated medicines ship in validated insulated packaging with coolant, by overnight service only, and normally Monday to Wednesday so nothing sits in a depot over a weekend. Refrigerate these items immediately on arrival.
Tracking
You will receive a tracking number by email when your order ships. You can also follow it from Track Shipment or in your account under Orders.
Delivery addresses
We deliver to residential and business addresses. We cannot deliver certain items to PO boxes or to freight-forwarding addresses. Please check the address carefully — we cannot redirect a parcel once it has been dispatched.
Delays and problems
Carrier delays, severe weather and customs checks are outside our control. If your parcel is late, damaged or missing, see Lost Package Claim or contact us at support@prescibe.com.